Know Before You Go!

Important San Jose Hotel Information Before You Stay With Us


  • Check-in and Check-out: Check-in time is 3:00 p.m. and check-out time is 12:00 p.m. Every effort will be made to accommodate early arrivals and late check-outs; however, all are subject to availability. Please notify the hotel if you have any special requests. 
  • Accepted Payment: American Express, Diners Club, Discover Card, MasterCard, Visa. 
  • Hotel does not accept Credit Card authorization forms or Credit Card payments over the phone. Valid Credit Card and Photo ID are required at check-in.
  • Pet Policy: While we welcome service animals, we regret that we do not allow other pets. 
  • Hotel Parking: Parking is free while you are a guest in-house or meeting attendee. Parking is also included in the Park Sleep and Fly Package. We regret that you cannot leave your vehicle at the hotel for other than the purposes stated. 
  • For the comfort and safety of all of our guests, smoking (including medical use) is prohibited, subject to $200 cleaning fee and/or removal from the property. 
  • If your reservations is pre-paid thru a third party, a credit card deposit of $100 is required at check-in.